Legal & privacy

Privacy Policy

Effective: October 25, 2026

MinistryMesh is the customer-facing service brand for the church technology services offered through this site. Payments are processed for the merchant name shown at checkout, currently Steel City Integrators. This policy explains how information is handled when you visit a MinistryMesh site, use Smart Chat, purchase or schedule a Health Check, submit diagnostic material, or receive support.

Information we collect

Depending on how you use the service, we may collect your name, church or organization name, email address, phone number when you choose to provide it, appointment details, website or livestream links, equipment and network details, diagnostic notes, uploaded files or screenshots, support history, campaign or referral information, browser/device information, and site interaction data.

Payments

Payment card information is collected and processed by Stripe. MinistryMesh does not receive or store full payment-card numbers through the website. Stripe may collect additional billing and fraud-prevention information under its own privacy practices.

Scheduling and service delivery

Scheduling may be handled by Calendly or another booking provider. Diagnostic and support records may be stored in MinistryMesh systems hosted by service providers such as Wix and Cloudflare. We use this information to schedule service, provide the Health Check, document findings, deliver reports, provide support, maintain records, detect misuse, and improve operations.

AI-assisted support

MinistryMesh may use Wix Smart Chat or other automated tools to answer routine questions. Automated responses may be incomplete or inaccurate. Do not submit passwords, payment-card details, banking credentials, Social Security numbers, or other highly sensitive information through chat. Paid Health Check findings are human-reviewed before client delivery.

Analytics, cookies, and attribution

We may use essential cookies and similar technologies needed for security, sessions, forms, chat, and site operation. We may also use analytics or campaign-attribution information to understand which pages, ads, and offers generate interest or purchases. Where applicable law requires consent before non-essential cookies or similar technologies are used, the site should present consent controls before those technologies are enabled.

How we use information

• Operate and secure the site and support tools.
• Process purchases, bookings, and service delivery.
• Answer support questions and maintain conversation history.
• Perform and document diagnostic reviews and remote support.
• Send transactional confirmations and service-related follow-up.
• Measure campaign performance and improve the customer experience.
• Comply with legal, tax, accounting, fraud-prevention, and dispute obligations.

Service providers

We may use service providers including Wix, Stripe, Calendly, Cloudflare, email/calendar providers, analytics tools, and other vendors that support hosting, communications, payments, scheduling, diagnostics, security, and operations. These providers process information under their own terms and privacy obligations.

Sale or sharing of personal information

MinistryMesh does not sell personal information for money. If future advertising technology constitutes a “sale” or “sharing” of personal information under applicable privacy law, required notice and opt-out controls will be implemented before that use is enabled.

Retention

Records are retained only as long as reasonably needed for service delivery, customer support, legal or tax obligations, fraud prevention, dispute handling, security, and legitimate operational needs. Retention periods vary by record type.

Your privacy choices

Depending on where you live, you may have rights to request access, correction, deletion, portability, or other privacy choices. You may also opt out of non-transactional marketing. To make a privacy request, use the MinistryMesh Smart Chat on the website and ask for privacy support. Identity verification may be required before a request is completed.

Children

The MinistryMesh commercial technology service is not directed to children under 13. Do not submit a child’s personal information unless you have authority to do so and the information is reasonably necessary for the service.

Security

We use reasonable administrative and technical measures appropriate to the information handled. No online system can be guaranteed completely secure.

Changes

This policy may be updated as the service, vendors, or legal requirements change. The effective date above identifies the current version.

Contact

Routine support and privacy requests are handled through the MinistryMesh Smart Chat on the website. This avoids publishing personal owner contact details while still providing an online customer-support channel.