Customer agreement

Terms of Service

Effective: October 25, 2026

These Terms apply to use of MinistryMesh websites, Smart Chat, the $149 Church Livestream & AV Health Check, remote support, reports, and related services. MinistryMesh is the customer-facing service brand. Payments are processed for the merchant name shown at checkout, currently Steel City Integrators.

Eligibility and authority

You must be legally able to enter into these Terms and have authority to request review or support for the systems, accounts, recordings, and equipment you submit. Do not provide material you are not authorized to share.

$149 Health Check scope

The $149 Health Check is a remote diagnostic service covering one recent service or livestream plus the equipment, settings, symptoms, and workflow information you provide. It may address audio, video, cameras, streaming or encoding, network reliability, and operator workflow. It does not include onsite labor, equipment, parts, cabling, electrical work, rigging, permits, licensed trade work, or unlimited support.

Payment and scheduling

Payment is collected through Stripe. After payment, you must select an available intake time. A payment alone does not create an appointment until a scheduling confirmation is issued.

Refunds, cancellations, and rescheduling

The service fee reserves professional review time. Once an appointment is booked or a live service window is reserved, the fee is generally non-refundable except when the service provider cancels or applicable law requires otherwise. One reschedule may be allowed when requested at least 24 hours before the appointment, subject to availability. Missed appointments or cancellations with less than 24 hours’ notice may forfeit the fee. The separate Refund & Cancellation Policy provides additional details.

Customer responsibilities

You are responsible for providing accurate information, maintaining backups, protecting credentials, ensuring authorized access to systems and accounts, and having an appropriate onsite person available when needed. You must disclose known safety concerns or system conditions that could affect support.

Remote support authorization

Remote-control access, when used, is session-specific and requires customer authorization. MinistryMesh does not require permanent remote-access credentials for routine support. You should close confidential material before a remote session and revoke or close the session when support is complete.

AI and automated support

MinistryMesh Smart Chat and other automated tools may be used for routine questions and intake guidance. AI-generated responses may be inaccurate. Automated chat is not a substitute for the human review used for paid diagnostic findings. Do not rely on AI chat for emergencies, electrical safety, rigging, life-safety systems, or regulated trade decisions.

No guarantee of outcome

Technology diagnostics involve incomplete evidence, changing network conditions, vendor behavior, and third-party systems. Recommendations are based on the information reasonably available at the time. Specific technical, business, audience, revenue, uptime, or performance outcomes are not guaranteed.

Additional and onsite work

If additional remote work, recurring support, equipment, installation, or onsite service is recommended, that work requires a separate scope, approval, and price before it begins.

Acceptable use

You may not use MinistryMesh services to gain unauthorized access, interfere with another system, violate law, infringe rights, distribute malware, circumvent access controls, or submit deceptive or fraudulent information.

Third-party services

MinistryMesh may rely on third-party services such as Wix, Stripe, Calendly, Cloudflare, device vendors, streaming platforms, remote-support tools, and other providers. Their availability, terms, and performance are outside MinistryMesh’s direct control.

Limitation and legal rights

To the fullest extent permitted by applicable law, MinistryMesh is not responsible for indirect, incidental, special, or consequential losses arising from use of the site or services. Nothing in these Terms limits rights or remedies that cannot legally be waived.

Changes

These Terms may be updated as services, pricing, vendors, or legal requirements change. The version in effect when you purchase governs that purchase unless applicable law requires otherwise.

Support

Routine support is provided through MinistryMesh Smart Chat. If the assistant cannot resolve a question, it can request an email address for follow-up without publishing a personal phone number or home address.